Privacy Policy

Effective Date: July 01 2021

Our commitment to your privacy

This privacy statement outlines what personal information we collect, how we store, use and share it, and how you can access or correct your personal information. We are committed to protecting your privacy when you visit our websites or contact us in any way.

We deal with your personal information in accordance with the Privacy Act 2020 and this privacy statement.

We may occasionally update this privacy statement, to reflect changes to our practices. This will be identifed by the effecive date above.

Collecting your personal information

We collect personal information that we need in order to deliver our services to you. We collect personal information directly from you when you access our services or engage with us through our websites and surveys.

If you access any of our services (including supporting our campaigns, responding to surveys, contacting us or signing up for our newsletters), we will collect some or all of the following personal information:

• Your name and contact details.
• Survey results and responses, when you participate in any of our surveys.
• Website activity.
• Correspondence with Wolfpak Staff
• Any other information you choose to provide us.

Collectively, this is known as your “personal information".

Using your personal information

In order to deliver our services, we use your personal information in the ways set out below. If we need to use information in a way not outlined below, we will only do so if required or permitted by law or with your authorisation.

• Provide you with any products and services you request or sign up for.
• Contact you to respond to any of your enquiries.
• Invoice you, or receive payment from you, for any of our services that require payment.
• Target or customise our marketing and advertising.

Email communications

All contacts will be signed up to automatically receive email marketing communications, including surveys. For all our marketing emails, you can choose to remove yourself from receiving these communications by following the "unsubscribe" prompt at the bottom of each email.

Sharing your personal Information

We do not sell or rent your personal information to any third party. However, we do share your personal information with trusted third parties that work on our behalf to deliver our services to you (such as for computing and storage purposes and for email correspondence and marketing purposes).
Third parties, some of which are based overseas, which we share your personal information with include:

• Amazon Web Services (AWS), our cloud hosting service provider.
• Google, Google Analytics and Google Ad Manager, for targeted advertising.

We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them. All third parties, which we disclose your personal information to, are subject to obligations under the New Zealand Privacy Act 2020 to protect your information from unauthorised use or disclosure.

How we protect and store personal information

We store your personal information we collect from you in accordance with our obligations under the Privacy Act and take reasonable steps to ensure the security of your personal information. We use trusted third-party providers to store and process our data and ensure that our cloud-based platforms meet New Zealand privacy requirements

Retention

We retain personal information only for as long as we need it in order to continue to provide you with our service(s), maintain the security of our websites or as required by law.

Security

We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse. We have an information and communications technology policy in place to ensure staff manage and protect Consumer NZ data and devices. Access to our systems and platforms is controlled, through role-based access, and all access is logged and audited.

Right to be forgotten

You have the right to request access to and correct any personal information we hold about you at any time.

You have the right to request a copy of the personal information we hold about you. When any such request is received, we will process your request as soon as possible and provide you with our decision on your request within 20 working days after your request. We will also take steps to verify your identity before providing you with any requested personal information.

You can ask us to stop using your information. However, if you ask us to stop using your information, we may not be able to provide you with all our services, such as emailing you newsletters and updates.

If you are concerned this privacy statement may have been breached or your privacy has been compromised, please email us immediately on hello@wolfpak.co.nz